Responsible Gaming at Skycity Casino

Skycity Casino is committed to maintaining a safe and responsible gaming environment for all users in New Zealand. As an operator regulated under applicable New Zealand laws, we adhere strictly to responsible gambling principles, ensuring that our services are enjoyed safely and within legal and ethical standards. This policy outlines our approach to player protection, the tools available to support responsible behavior, and resources for those requiring assistance.

Principles of Responsible Gaming

Responsible gaming is integral to our operations. Our primary obligation is to ensure that gambling remains a recreational activity and does not result in harm. We comply with New Zealand's legal requirements and industry best practices, including prevention of underage gambling, promotion of informed decision-making, and the identification and management of problem gambling behaviors. Our processes are designed to promote transparency, fairness, and player welfare at all times.

Player Protection Tools

Skycity Casino provides a comprehensive suite of self-management tools to help players control their gaming activities. These tools are available to all registered users and can be accessed within each player’s account settings. The following player protection measures are offered:

• Deposit Limits: Players can set daily, weekly, or monthly deposit limits to manage their spending in accordance with personal budgets.
• Session Limits: Session time limits can be defined to help users monitor and control the duration of their play.
• Loss Limits: Users can establish limits on potential losses within specific timeframes.
• Take a Break: Temporary self-exclusion options are available, allowing players to suspend their access for periods ranging from 24 hours to several months.
• Self-Exclusion: Permanent self-exclusion is offered for those who require a long-term break from gambling. Once activated, users will be unable to access their accounts or participate in any gambling activities.

All player protection tools are implemented in strict accordance with regulatory requirements and are reviewed periodically to ensure effectiveness. Players seeking to activate or adjust these tools can do so at any time or by contacting our support team for assistance.

Preventing Underage Gambling

Participation in gambling activities at Skycity Casino is strictly limited to individuals aged 20 years and over, in line with the New Zealand Gambling Act. We employ robust age verification procedures and reserve the right to request documentation to confirm a player’s identity and age. Accounts found to be in breach of this requirement will be closed, and all related transactions voided as per our obligations.

Support Resources for Problem Gambling

Skycity Casino recognizes that gambling can lead to adverse consequences for some individuals. We are committed to supporting our players by providing access to information and resources for problem gambling. Players who feel they may have lost control over their gaming, or those concerned about someone else, are encouraged to seek help through reputable support organizations. The following resources are available for New Zealand residents:

Confidential advice and counseling are available through these organizations. Skycity Casino staff are trained to provide information and guidance regarding responsible gambling and can assist with referrals where necessary.

Ongoing Commitment and Compliance

Skycity Casino continually reviews its responsible gaming policies and player protection measures to ensure ongoing compliance with New Zealand legislation and international standards. We work closely with regulatory authorities and industry bodies to uphold best practices in player welfare. All players are encouraged to familiarize themselves with these policies and utilize available tools and resources to ensure safe and informed participation in our services.