Privacy Policy
This Privacy Policy explains how Skycity Casino ("we," "us," or "our") collects, uses, stores, and discloses personal information from users ("you" or "your") who access or use our online casino services through the website www.skycitycasino.com ("Website"). We are committed to protecting your personal data in accordance with the Privacy Act 2020 (New Zealand) and other applicable privacy laws. By using our Website and services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.
1. Collection of Personal Information
We collect personal information to provide you with our online casino services, to comply with legal obligations, and to improve our offerings. The types of personal information we may collect include:
- Identity information such as your full name, date of birth, and identification documents.
- Contact information including address, email address, and telephone number.
- Account information, such as your username, password, and transaction history.
- Financial information including payment card and banking details.
- Usage data, including your device information, IP address, browser type, and website activity.
- Any other information you voluntarily provide to us in the course of using our services.
2. Methods of Data Collection
Personal data is collected through various methods, including but not limited to account registration, completion of verification procedures, participation in promotions, customer support interactions, and use of cookies and similar technologies on our Website.
3. Use of Personal Information
We use your personal information for the following purposes:
- To verify your identity and age to meet legal and regulatory requirements.
- To manage your account and provide our products and services to you.
- To process payments, withdrawals, and transactions.
- To comply with anti-money laundering (AML) and countering financing of terrorism (CFT) obligations.
- To communicate with you regarding your account, updates to our services, and relevant legal or regulatory matters.
- To monitor and analyze Website usage to enhance our services and ensure security.
- To fulfill our legal obligations and resolve disputes.
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- To service providers who assist in operating the Website, processing payments, verifying identity, or providing customer support, subject to appropriate confidentiality obligations.
- To regulatory authorities, law enforcement agencies, or governmental bodies where required by law or to comply with our legal obligations.
- To third parties in connection with a business transfer, merger, or acquisition, provided that your data remains protected.
- Where you have given explicit consent for such disclosure.
5. International Data Transfers
Your personal information may be transferred to and stored at locations outside New Zealand, including countries that may not have the same data protection laws. In such cases, we take all reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy and applicable laws.
6. Data Security
We implement technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, access controls, and regular security assessments. While we strive to maintain the highest security standards, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our agreements. When personal information is no longer required, we will securely destroy or anonymize it in accordance with our data retention policies and applicable law.
8. Your Rights
You have certain rights regarding your personal information under New Zealand law. These include the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Object to the processing of your personal information in certain circumstances.
- Request deletion of your personal information, subject to legal and regulatory requirements.
- Withdraw your consent to the processing of your personal information, where consent is the basis for processing.
To exercise your rights, please contact our Privacy Officer using the contact details provided in this Policy. We may require proof of identity and may refuse requests in accordance with applicable law.
9. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance user experience, analyze usage, and deliver relevant content. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of our services. For more information about our use of cookies, please refer to our Cookie Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements. Any changes will be posted on this page, and we encourage you to review this Policy periodically. Your continued use of our Website and services after any changes signifies your acceptance of the updated Policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer at [email protected] or by writing to Skycity Casino, PO Box 123, Auckland, New Zealand.
This Policy was last updated on 1 June 2024.